The Eye Centre · Leicester

Returns & warranty
policy.

We want every customer to leave happy. If something isn't right, we will always do our best to help.

Last updated: June 2026

14-day frame returns From date of delivery, frames in good condition
2-year frame warranty On most brands — unexpected wear & tear covered
Vision concerns We'll help — contact us directly
Full refund on return Provided frames are returned in good condition

Returns

14-day frame
return window.

If you are unhappy with your frames for any reason, you may return them within 14 days of the delivery date — including the day of delivery itself. We will issue a full refund once we have received the frames back and confirmed they are in a good, unworn condition.

Full refund guaranteed Return your frames within 14 days in good condition and we will refund the full amount paid. No restocking fees, no deductions.
01
Contact us to arrange your return
Email us at sales@theeyecentre.com or call 0116 253 2788 within 14 days of delivery to let us know you'd like to return your frames.
02
Return the frames in good condition
Send the frames back to us securely in their original packaging where possible. Frames must be in good, unworn condition to qualify for a full refund.
03
We process your refund
Once we receive and inspect the frames, we will process your full refund to the original payment method. We will let you know as soon as it has been issued.

Vision concerns

Not seeing clearly
in your glasses?

If you are unhappy with the vision in your glasses, please do not simply return them — we want to help resolve this properly. As we dispensed the spectacles ourselves, we take responsibility for ensuring your glasses work correctly for you.

Common vision concerns after a new pair of glasses can often be resolved with a simple adjustment, a re-check of the dispensing measurements, or a follow-up with our optometrist. Please get in touch with us directly and we will arrange the appropriate next steps.

Contact us about your vision Email sales@theeyecentre.com with your order details and a description of the issue. Our team will get back to you to arrange a solution.

You can also call us on 0116 253 2788 or visit us in store at 56 High Street, Leicester during opening hours.

Warranty

2-year frame
warranty.

The majority of our frame brands carry a 2-year manufacturer's warranty. If your frames suffer from a fault or deterioration that would not reasonably be expected within two years of normal use, we will arrange a replacement for you.

This warranty covers unexpected wear and tear — for example, a hinge breaking under normal use, a coating failing prematurely, or a frame losing its shape without misuse. It is not applicable to damage caused by accidents, misuse, or neglect.

Covered ✓
Hinge or joint failure under normal use
Premature coating or finish failure
Frame distortion not caused by misuse
Manufacturing defects
Not covered ✗
Accidental damage or breakage
Loss of frames or lenses
Damage from misuse or neglect
Lenses (no warranty)
Please note: lenses carry no warranty Our warranty applies to frames only. Prescription lenses, including coatings and tints, are not covered under any warranty. If you have a concern about your lenses, please contact us and we will advise you accordingly.

Warranty availability may vary between brands. If you are unsure whether your frames are covered, please contact us at sales@theeyecentre.com or call 0116 253 2788 and we will confirm.

Still have questions?

We're here
to help.

If you have any questions about a return, warranty claim, or your glasses, please get in touch with our team at 56 High Street, Leicester.

Email us Call 0116 253 2788